After being told that a custom piece of furniture would arrive 4-6 weeks, then 8 weeks, now 12 weeks later it is still nowhere.
you could have a different experience.
Maybe if you see the product finished or unfinished in the store and walk out with it
What a great experience. Also, the delivery was quick - originally the sofa's didn’t seem like they would make it through the doors, but the delivery men were able to make it work and the living room/dining room look WONDERFUL!! Could not be happier with everything!! thanks so much!!!
I recently purchased my living room sofas and kitchen table from Gelco Furniture in Toms River. The staff was excellent! Lara was not only exceptionally knowledgeable about the items on the floor but she knew almost every catalog item they had to offer. The store was filled with so many options, but we were able to find exactly what we were looking for - great quality furniture that will last a lifetime and a wonderful experience. I will always recommend my family and friends to Gelco - and there are a few locations!!! They have everything you could possibly want - and if they don’t, they are willing to get it! I have never had such great one on one service - usually I dread going furniture shopping because I feel pressured into buying something - but not here! It was easy and hassle free!
POTENTIAL CUSTOMERS - BUYERS BEWARE!
IGNORE THIS POST - I HAVE MADE PEACE WITH LARA & GELCO!
We ordered a dining set, which after 5 months, the wood top started to split. Gelco reordered another set. Replacement received and after 1 week, wood edging started cracking. Gelco "permitted" us to select another product. 3rd set delivered two days ago. Delivery personnel dismantled set #2, put it on the truck and proceeded to assemble set #3 which upon inspection found defects in the wooden top. I rejected the shipment with a notation on the delivery slip that I demanded a refund. Lara acccused us of being "picky" and would not give us a refund. So bottom line, both replacements #2 & #3 were taken back and Gelco is sitting with my $3,178.44 and I am sitting on the floor. I have it on good authority that this is standard operating procedure for Gelco, wear the customer down and sooner or later they will go away. I'm not going away!
The people lie repeatedly, tell you that the person who knows the whereabouts of your piece is not in, they promise to call and don't, and refuse to acknowledge the fact that they haven't been honest all along.
You pay up front, and if you want to cancel the order so you can go buy something elsewhere you are told you only get store credit so you are stuck!
Buyers Beware.
STAY AWA YFROM THESE PEOPLE!
If there wwere minus stars that what this store would receive. I ordered a bed and a night stand on January 2, 2017. Today, it is March 10, 2017 and they are not deliver yet. The sales person Karen said it will be delivered 4-6 weeks, after 6 weeks it became 6-8 weeks. Every time I call the items are in transit. If you have months to wait and you don't want to know when your furniture will arrive this is the perfect store to shop. Stores like Gelco give small businesses a bad name!. These are the reasons why people purchase from corporate of America. This kind of non sense would not take place there.
I was told it was finally in on a Wednesday, and that it would be shipped Friday or no later than Monday, and here it is a week later and still no confirmation of being shipped.
Good selection, prices reasonable. Good for those tired of IKEA. Staff was very friendly. BUT BEWARE; mistakes are possible and not always easily rectified. We purchased a 5' desk, took it home boxed. ready to assemble and then noticed, that it could not possibly be 5' as the box was only 4'. I realized through a handout they gave me on the furniture line that the pick up slip had the wrong code/price. The desk we wanted was 50$ less! There is a 5 day limit in which they accept complaints, which they verified. So if you only have weekends to shop, it's difficult. They offered a 50$ store credit, which was agreeable of me to accept as I had not wanted the more expensive product in the first place. WE WILL PURCHASE FROM THEM AGAIN.. But, I would never, NEVER not take something that is not in STOCK, nor have it finished by them, or delivered by them or ask them to do anything that makes the purchase more complicated. Check and double check everything twice. On our second purchased they graciously waved the 22$ assembly fee. I will be using them again for our mud room.
Do not discount the bad reviews you see here regarding delivery, nasty employees, and lying to their customers.
Gelco Woodcraft Unfinished Furniture is a US Furniture Store based in Ocean Township, New Jersey. Gelco Woodcraft Unfinished Furniture is located at 1121 New Jersey 35, Ocean Township, NJ 07712, USA.
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